Booking:

Credit or debit card details are required to act as a booking guarantee. A non-refundable deposit for the first night of your stay will be taken from your card at the time of confirmation of your booking. We advise you to take out holiday insurance in case you must unavoidably cancel your reservation with us. Please note there is a charge of £3 for each booking made using a credit card.

Cancellation:

Following confirmation of your reservation, the deposit for the value of your first night's stay becomes non-refundable should you cancel any part, or all of your reservation.

If your cancellation is made within 7 days of the arrival date (Hogmanay / New Year 21 days, Rugby weekends and August 10 days) then the whole cost of the reservation will be chargeable, unless we are able to re-let the room.

In the event of the cancelled room(s) being re-let, a refund may be given, which will take into account the value of the new booking. Whether room(s) are re-let or not, the deposit for the value of your first night's stay remains non-refundable and your card will be charged for this amount following cancellation.

In the event of 'No shows', the whole cost of the reservation will be charged in full.

All cancellations / alterations must be in writing (or by email) and acknowledged by The Glenisla.

For special events and group bookings, we reserve the right to amend our cancellation policy at the time of booking.

Download our Terms and Conditions document in PDF format.